• Link to Facebook
  • Link to Instagram
  • Link to X
  • Link to LinkedIn
  • Link to Youtube
Already a member? Sign In
Brighten Learning, Inc.
  • Home
  • Programs
    • The Social Express
    • Cool School
    • Teen Career Path
    • SyncUP
  • Pricing
  • Newsroom
  • Resources
    • About Us
    • Advisory Board
    • Testimonials
    • Research
    • Our Approach to Learning
    • References
  • Get in Touch
  • Menu Menu
Account FAQ

How do I cancel my subscription purchased through iTunes?

You will need to go into your iTunes account from your iPad and cancel your subscription there. Go to settings on your iPad. Click on iTunes & App Store. Click on your Apple ID. Click on View Apple ID. Go to subscriptions then select manage. Cancel.

March 13, 2019/by Vince Le
https://brightenlearning.com/wp-content/uploads/2025/11/Brighten-learning-logo_lineout-1.png 0 0 Vince Le https://brightenlearning.com/wp-content/uploads/2025/11/Brighten-learning-logo_lineout-1.png Vince Le2019-03-13 03:33:542019-03-13 03:33:54How do I cancel my subscription purchased through iTunes?
Account FAQ

I am purchasing an account for a teacher/therapist, should I use my email address or theirs?

You would use their email address. In this case, you will need to notify the user to forward the email which contains the receipt of purchase to you.

March 13, 2019/by Vince Le
https://brightenlearning.com/wp-content/uploads/2025/11/Brighten-learning-logo_lineout-1.png 0 0 Vince Le https://brightenlearning.com/wp-content/uploads/2025/11/Brighten-learning-logo_lineout-1.png Vince Le2019-03-13 03:33:242019-03-13 03:33:24I am purchasing an account for a teacher/therapist, should I use my email address or theirs?
Account FAQ

Can the billing information be different then the user information?

Yes, however there is only one email address associated with the account.

March 13, 2019/by Vince Le
https://brightenlearning.com/wp-content/uploads/2025/11/Brighten-learning-logo_lineout-1.png 0 0 Vince Le https://brightenlearning.com/wp-content/uploads/2025/11/Brighten-learning-logo_lineout-1.png Vince Le2019-03-13 03:32:582019-03-13 03:32:58Can the billing information be different then the user information?
Account FAQ

I signed up a teacher/therapist and didn’t receive a receipt?

Send an email to contact@thesocialexpress.com to request your receipt.

March 13, 2019/by Vince Le
https://brightenlearning.com/wp-content/uploads/2025/11/Brighten-learning-logo_lineout-1.png 0 0 Vince Le https://brightenlearning.com/wp-content/uploads/2025/11/Brighten-learning-logo_lineout-1.png Vince Le2019-03-13 03:32:342019-03-13 03:32:34I signed up a teacher/therapist and didn’t receive a receipt?
Account FAQ

I am purchasing an account for a teacher/therapist/, which name should I use when registering?

The teacher/therapist is the user of the account.

March 13, 2019/by Vince Le
https://brightenlearning.com/wp-content/uploads/2025/11/Brighten-learning-logo_lineout-1.png 0 0 Vince Le https://brightenlearning.com/wp-content/uploads/2025/11/Brighten-learning-logo_lineout-1.png Vince Le2019-03-13 03:32:012019-03-13 03:32:01I am purchasing an account for a teacher/therapist/, which name should I use when registering?
Account FAQ, Multiple Users, Program

Do you offer discounts?

Do you offer discounts?
YES! The more users the bigger the discount! Fill out a quote request.

March 13, 2019/by Vince Le
https://brightenlearning.com/wp-content/uploads/2025/11/Brighten-learning-logo_lineout-1.png 0 0 Vince Le https://brightenlearning.com/wp-content/uploads/2025/11/Brighten-learning-logo_lineout-1.png Vince Le2019-03-13 03:30:472019-03-13 03:30:47Do you offer discounts?
Account FAQ

Can multiple teachers access the program for a single student license?

No, the single student license is for a 1 teacher login.

March 13, 2019/by Vince Le
https://brightenlearning.com/wp-content/uploads/2025/11/Brighten-learning-logo_lineout-1.png 0 0 Vince Le https://brightenlearning.com/wp-content/uploads/2025/11/Brighten-learning-logo_lineout-1.png Vince Le2019-03-13 03:29:432019-03-13 03:29:43Can multiple teachers access the program for a single student license?
Account FAQ

I have paid for an account but my username isn’t working.

Your account is in a pending status until you receive an email from info@thesocialexpress.com containing an activation link. You will not have access until you activate your account.

March 13, 2019/by Vince Le
https://brightenlearning.com/wp-content/uploads/2025/11/Brighten-learning-logo_lineout-1.png 0 0 Vince Le https://brightenlearning.com/wp-content/uploads/2025/11/Brighten-learning-logo_lineout-1.png Vince Le2019-03-13 03:29:032019-03-13 03:29:03I have paid for an account but my username isn’t working.
Account FAQ, Tech Support

I downloaded The Social Express II and I am an original owner, why doesn’t my Apple id work?

The Social Express II is not an update. This is our paid membership for all new content.

March 13, 2019/by Vince Le
https://brightenlearning.com/wp-content/uploads/2025/11/Brighten-learning-logo_lineout-1.png 0 0 Vince Le https://brightenlearning.com/wp-content/uploads/2025/11/Brighten-learning-logo_lineout-1.png Vince Le2019-03-13 03:28:382019-03-13 03:28:38I downloaded The Social Express II and I am an original owner, why doesn’t my Apple id work?
Account FAQ, Tech Support

I purchased the original Social Express and now got a new iPad. How do I download it again?

Using your iPad, go to the app store. On the bottom right there is a button that says Purchased, select this. The next screen there is a button that says Not on this iPad, select this. The next screen(s) will have all the apps that you have purchased. When you see The Social Express, download it. Make sure you reboot your iPad after you download.

March 13, 2019/by Vince Le
https://brightenlearning.com/wp-content/uploads/2025/11/Brighten-learning-logo_lineout-1.png 0 0 Vince Le https://brightenlearning.com/wp-content/uploads/2025/11/Brighten-learning-logo_lineout-1.png Vince Le2019-03-13 03:28:112019-03-13 03:28:11I purchased the original Social Express and now got a new iPad. How do I download it again?
Page 1 of 212
  • Home
  • About Us
  • Pricing
  • Testimonials
  • Newsroom
  • Get in touch
  • The Social Express
  • Cool School
  • Teen Career Path
  • SyncUP
  • Terms of Use
  • Acceptable Use Policy
  • Privacy Policy
© 2026 Brighten Learning, Inc. All rights reserved. The Social Express, Cool School, Teen Career Path, SyncUp, and Social Learning Made Easy are trademarks of Brighten Learning, Inc.
  • Link to Facebook
  • Link to Instagram
  • Link to X
  • Link to LinkedIn
  • Link to Youtube
Scroll to top Scroll to top Scroll to top

This is a notification that can be used for cookie consent or other important news. It also got a modal window now! Click "learn more" to see it!

OKLearn More

Cookie and Privacy Settings



How we use cookies

We may request cookies to be set on your device. We use cookies to let us know when you visit our websites, how you interact with us, to enrich your user experience, and to customize your relationship with our website.

Click on the different category headings to find out more. You can also change some of your preferences. Note that blocking some types of cookies may impact your experience on our websites and the services we are able to offer.

Essential Website Cookies

These cookies are strictly necessary to provide you with services available through our website and to use some of its features.

Because these cookies are strictly necessary to deliver the website, refusing them will have impact how our site functions. You always can block or delete cookies by changing your browser settings and force blocking all cookies on this website. But this will always prompt you to accept/refuse cookies when revisiting our site.

We fully respect if you want to refuse cookies but to avoid asking you again and again kindly allow us to store a cookie for that. You are free to opt out any time or opt in for other cookies to get a better experience. If you refuse cookies we will remove all set cookies in our domain.

We provide you with a list of stored cookies on your computer in our domain so you can check what we stored. Due to security reasons we are not able to show or modify cookies from other domains. You can check these in your browser security settings.

Google Analytics Cookies

These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customize our website and application for you in order to enhance your experience.

If you do not want that we track your visit to our site you can disable tracking in your browser here:

Other external services

We also use different external services like Google Webfonts, Google Maps, and external Video providers. Since these providers may collect personal data like your IP address we allow you to block them here. Please be aware that this might heavily reduce the functionality and appearance of our site. Changes will take effect once you reload the page.

Google Webfont Settings:

Google Map Settings:

Google reCaptcha Settings:

Vimeo and Youtube video embeds:

Other cookies

The following cookies are also needed - You can choose if you want to allow them:

Privacy Policy

You can read about our cookies and privacy settings in detail on our Privacy Policy Page.

Accept settingsHide notification only